02-07-202310:10 AM - last edited on 08-08-202406:53 PM by LaserDisk
hallo everybody
i have copied videos and photos from my PC to oculus quest 2 to watch them and deleted them from both my PC and oculus 2 . how I can recover those files from the oculus quest 2
Hello, Irender. We noticed that you were asking for assistance with removing some videos and photos from your Quest 2. We understand that this can take up time for you, so please allow us to assist you.
Have you attempted cloud-saving your apps and factory reset?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello, Irender thank you for responding, nothing to worry about. Here is a website with instructions on how to perform a factory reset. Just a polite reminder to backup your apps to the cloud so they don't disappear.
To perform a factory reset using your phone:
Open the Meta Quest app on your phone. Tap Devices in the bottom menu. Tap the headset connected to your phone. Tap Advanced Settings. Tap Factory Reset and then Reset.
To perform a factory reset using the headset:
Turn off your headset. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset. Use the volume buttons on your headset to highlight Factory Reset and press the power button. Use the volume buttons on your headset to highlight Yes and press the power button.
Let us know if this helps.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Ah, Irender, we now understand what you are attempting to accomplish. Please accept our apologies for any misunderstanding. If you are attempting to recover videos and photos from the Quest 2 but they have not been saved or backed up, they are essentially lost.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
