10-14-202407:05 AM - last edited on 10-14-202407:07 AM by KaminasWife
I bought the 128gb quest 3, 3 months ago and recently decided to sell the 128gb one and get the 512gb one after i realized i will need the space, I bought fnaf help wanted on the old quest but when i tried to download it on the new one it showed like i didnt buy it for some reason and says i need to buy it again to play it, i got it during a discount so i got it for around £19.54 and not the £25 normally, its strange because nothing changed but the headset now i cant play it because of a bug.
We understand it could be frustrating to not be able to download a game despite upgrading storage. We intend to look into this for you therefore we request you send us a private message allowing us to look into this in more detail.
We are just checking if everything is alright. We haven't heard from you since then. We assume your issue has been resolved. If not, please respond to us back.
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Unfortunetly I had been busy and only yesterday sent an email to support and just waiting for a reply. I tried one more time, even resetng the quest but still having the issue, its shows I bought it and even got the payment confirmation from when I bought it, I'm waiting for a reply since its been less then 24 hours. I'm in no rush but I do want to play the game by next week, so if you can solve the issue faster that would be great.
Your case is in good hands with the Email Support Team, they'll be in touch by email soon. Keep an eye on your inbox, including your Spam folder.
We hope you can resolve this quickly!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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