12-06-2022 02:43 PM
when i wanna to parrer my new meta quest it will not let me parrer it i keep getting a error what shoud i do i have try everthing
Solved! Go to Solution.
12-08-2022 12:04 PM
Hi @anettejensen. We see you are having issues pairing your headset to your phone. We can understand how troublesome this may be and are here to assist you all that we can. Just so we don't ask you to do something you have already tried again, can you list what you have already attempted?
A good troubleshooting step we can provide in the meantime is to:
Hope this was helpful and to hear from you soon.
12-08-2022 12:04 PM
Hi @anettejensen. We see you are having issues pairing your headset to your phone. We can understand how troublesome this may be and are here to assist you all that we can. Just so we don't ask you to do something you have already tried again, can you list what you have already attempted?
A good troubleshooting step we can provide in the meantime is to:
Hope this was helpful and to hear from you soon.
12-08-2022 01:56 PM
i try everthing i saw on your help about it and i was trying to delet the meta app and download it again i also try to turn off bluetooth and turn it back again but still did not work
12-08-2022 03:34 PM
Okay @anettejensen, seeing as those steps did not help, lets move on to more advance steps.
To restart your headset:
If you're unable to restart your headset:
If that doesn't work, you can clicking here to get factory resetting steps and let us know if any changes occur.
12-08-2022 04:50 PM
it will still not let me can it be bc i am using the hotspot bc the roter is 4 blocks away from me can that be the reason
12-08-2022 05:51 PM
Hi @anettejensen. Yes, please try again when you have established a strong and secure connection for this process to go smoothly. Let us know once you have tried that.
12-08-2022 07:32 PM
and it will not work if i put in the cable to the pc then it will go away idk if that will work bc is i have to do it close to the ruter i have to ask the boss first
12-09-2022 11:23 AM
Hey anettejensen, you mentioned that you are receiving error messages when trying to connect. We ask that you send a screenshot of this error message to our Online Support Team so that they can look deeper into this and provide you with more advanced and thorough troubleshooting options. You can connect and open a ticket with them using this link here.