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i cant purchase (i have trouble in purchasing game )

wogusseo38
Honored Guest

Since yesterday, I have suddenly been unable to purchase or gift games.
When I attempt to make a payment, an error message appears.
I also cannot use Meta Cash.
Even when I log in with a different family member’s account, credit cards and all other payment methods do not work.
I even created a new account, but the issue persists (I can only download free games).
It seems that there is some problem with either my PC, my mobile phone, or my location.
When I log in from this location, Meta AI seems to automatically block any payments.
(I have tried using Chrome and other browsers, and I have cleared the cache and data, but the problem remains the same.)
I am currently waiting for Meta to unlock my account.

I will write down the error message below.

 

Request Not Completed
 
we noticed something unusual and, for your security, this request couldn't be completed. please try again later,or visit our Help Center

 

 

thank you for reading

 

 

 

1 REPLY 1

Seamu729
Honored Guest

I’ve experienced the same issue before. Since February, I’ve been restricted from purchasing any games.

After waiting about a month, I was able to buy games again.

However, around two weeks ago, the problem came back when I tried to make another purchase.

Since then, I still haven’t been able to buy any games.

I don’t understand why these restrictions are being applied.

I even tried creating a new account and binding it to my device, but I still can’t make any purchases.

It’s possible that Meta has blocked my device from buying any games.