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i keep getting logged out

L_Samurai
Level 2

its not that i cant log in i play my quest through airlink but in the middle of playing for no reason i will get kicked back to standalone, oculus app closes. when i open it again it says i need to log in and has unpaired from my headset. what is happening and how can i fix it?

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey L_Samurai! This AirLink connectivity issue definitely sounds frustrating, we'd love to help get you back in the game! There are several factors that could contribute to link failure, however don't let this worry you! We'll just need to take a closer look at your PC logs so we can see what may be causing this problem.

Here are the steps to gather the logs:

  1. Open the Run window (Windows key + R).
  2. Enter and run: C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe
    1. *The above link is the default directory. Bear in mind that if you installed Oculus Home to another drive you will need to update the command with the correct file path.
  3. Select the checkbox next to ‘Full logs’.
  4. Select "1 day" from the "Collect last" drop down list.
  5. Wait for the log collection to finish. This can take some time to complete.
  6. The program will automatically generate a zip file containing your logs, which will be saved to your desktop automatically.

Once you have that file and ready, you'll want to get in touch with our specialist team here: https://metaque.st/Support. We look forward to getting this sorted out for you!