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i need help

Katz_561
Level 2

Ok so im currently trying to buy a township tale on oculus app for the quest 2 but when i add the payment info and try to add it it just says payment failed try updating or using a different card. Ive tried everything so far like deleting the app and so on but nothing works. I. NEED. HELP

2 REPLIES 2

kojack
Volunteer Moderator
Volunteer Moderator

For payment issues it would be best to submit a support ticket: https://tickets.oculusvr.com/hc/en-us/requests/new

 

Author: Oculus Monitor,  Auto Oculus Touch,  Forum Dark Mode, Phantom Touch Remover,  X-Plane Fixer
Hardware: Threadripper 1950x, MSI Gaming Trio 2080TI, Asrock X399 Taich
Headsets: Wrap 1200VR, DK1, DK2, CV1, Rift-S, GearVR, Go, Quest, Quest 2, Reverb G2

MetaQuestSupport
Community Manager
Community Manager

Hey there! We'd like to look into this with you. Could you please click here to submit a ticket? Thanks!