infinite app updating loop and oculus not detecting rift cv1 sensors

[wousee4k]

Hello! (in labels I used rift s because there isn't a rift cv1 anymore) basically my issue is when I open my oculus app it just goes on infinite updating loop (pic. 1) it pops up every time I open the app. 

The second issue I'm having is that the oculus app isn't detecting none of my sensors. I already reinstalled the app, tried plugging them in different ports, nothing helped. as you can see (pic. 2) behind the 'update required' window there's a window which shows which cv1 cables are plugged in my pc. I got all of them plugged in, but the sensors simply don't register. any help?

[MetaQuestSupport]

Hey there Wousee4k,

Thank you for uploading screenshots, and confirming the troubleshooting steps you've already taken. Can you try these steps:

• Update USB drivers
• Remove any USB splitters/Extensions
• Disconnect the headset cable from the PC and from the headset and inspect it for and damage (Bent pins, frays, twists, kinks, etc.)
  • Note: When reconnecting to the PC, you should connect the USB cable first, then the display port cable to the dedicated graphics card.
• Reboot the PC
• Try the headset on another computer (if possible)

In the event the issue still persists, we may need to take a look at your logs. Can you slide us a private DM and then we can get you to the right place.

Please select our name to get to our profile page, or click here: Customer Support. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Hey Wousee4k, how's it going? 

We just want to make sure you have everything you need. If you need any further assistance, please don't hesitate to reach out. 

[wousee4k]

hey! no.. sadly nothing helped

[MetaQuestSupport]

We appreciate you letting us know. We would kindly ask you to hit us up with a PM so we can further look into this issue. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We can't wait to hear back from you! 

[MetaQuestSupport]

Hi wousee4k! 

Reaching out to see if you still need assistance with your issue? If so, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.