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intel iRIS Xe

Anonymous
Not applicable

I've been trying to connect my Quest 2  to my laptop using the official link but it's still not working. I've recently bought a laptop with Intel CORE i7 and intel iRIS Xe and the Oculus Quest 2. I've done everything the web, youtube, etc still isn't working. Can someone PLEASE HELP ME?

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there PianoMan-NYC, we always want to make sure players can play the games they want. We'll do our absolute best to you back into the game again and get your Oculus experience up to 100%! Below we've outlined some troubleshooting steps you could try to ease any potential link issues.

 

 

Are there any updates to Windows/GPU/USB?

 

Sometimes there may be outdated drivers or pending updates that could interfere with the Link and its performance. I've included a guide on how to check for updates to your drivers here! The article is titled for Rift/Rift S but applies to Quest/Quest 2 as well.

 

For Windows, there's an article on how to check for updates here!

 

If updates are found for either, make sure you restart your PC once they are complete, then try to use Link again.

 

 

Game Mode may conflict with some VR applications.

 

In Windows 10, there is a feature called "Game Mode". Game Mode appears to reduce or eliminate background processes and focuses performance on the active game. This could interfere with the Oculus software, as it needs multiple processes running simultaneously to function properly. Try disabling Game Mode, then attempt using Link again.

 

  • Open the Windows Settings menu
  • Click on Gaming
  • Click Game Mode
  • Toggle Game Mode off

Try another cable

 

Some cables lack the ability to transfer power or data. It's ideal to use the official link cable or a third party USB C cable, and not the charging cable that comes in the box, as this is designed for charging the device and not for link gameplay. While some users may report the charging cable working for link capability, we cannot offer any guarantees.

 

Submit a Support Ticket.

 

Collect Oculus Diagnostic Logs and submit them in a support ticket here so that we may look over them and confirm any conflicting software, PC/System updates and inconsistencies.

 

 

If you have any questions, we'd be happy to help! Cheers!

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