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invalid email and reset pin

Anonymous
Not applicable

i cannot retrieve the pin. the email is inaccessible and i cannot change my email address too without the pin. please allow me to change my email address to the right one  so that i can reset the pin. otherwis i cannot make any purchases 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello there! 

 

Thank you for reaching out to us today. We noticed you're having trouble getting into your Meta Quest account due to you not being able to retrieve your pin. This issue can truly be frustrating, so we are here to help! 

 

We would like to invite you over to private message, this will allow us to have a personal conversation on this matter. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Please refrain from sharing any of your personal information to the public eye. We want to ensure your information and details are kept private and safe. We know how important this is for you, so we hope to hear back from you soon! 

 

Always here to help,

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there!

 

We had the pleasure of working with you yesterday. We wanted to know if you're still having issues with retrieving your PIN?

 

We know how important this is for you, so please know that we will be here to assist you. 

 

We would love to take care of this for you via private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Always here to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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