invisible profile select menu

[PumpkinGlitter]

Hello, I've got a persistent issue with my menu to select the user. It impedes my ability to use the headset and causes significant irritation. As any moment our quest 3 is put down and picked up it defaults to a see through display with no menus; buttons not doing anything only a video of the pass through.

I eventually figured out the the menu is still there, but no one can see it. Neither though casting to phone or in the headset, my husband blindly clicking controller on where he can imagine the "ok" from profile select menu would be normally seem to be the only way to be able to use the VR.

Once logged in the quest behaves as normal. Untill the next time the user profile would have to be selected (or swapped, which is very hard or near impossible with a menu that's not displaying)

One thing of note. When head moved left or right rapidly I can see a blurred menu that normally pops up to select profile. But it immediately disappears when not in rabbit motion.

We tried restarting the headset, holding the power button for 30 sec - restart, tried casting from phone, tried launching apps from phone app - to no help. Tried looking for updates (none pending).

The launched app would be running once passed the profile selection, but there is no easy way to exit the see through with no menu or icons., mobile app doesn't help with it at all.

The only thing we can see is the controller or /and hand recreation in VR and their pointers.

There's only two user, myself and my husband.

[MetaQuestSupport]

Hey there!

We would love to help you out with this issue. Thanks so much for letting us know what steps you have taken so far to try to correct this. However, if you can get back to us over private message we will happily suggest some further fixes for you. 

If you can also provide within your reply (if you think this will help explain the issue better), a screenshot of the blurring you are experiencing that would be great!

Looking forward to hearing back from you on this!

[Pat.Rad]

I am having this same exact issue.  Managed to reboot a few times and it is still occurring.  It does the same thing with the long press power menu. 

[MetaQuestSupport]

Hey there! 

Thank you for raising the issue. We would be more than happy to diagnose the problem and provide a fix for you so you can get back into the Metaverse with no issues ASAP! Could you please send us a private message so that we would be able to assist further?

Looking forward to hearing from you!

[PumpkinGlitter]

I can't manage to snap a screenshot as the menu flashes up for millisecond, not even enough to see where the ok button is. And moving head in very fast motion to look left/right is dizzying over multiple attempts...

[wolfeitz]

It looks like my headset updated to the new Meta Horizons .72 version last night and I am now experiencing the same thing - no user select menu unless I jerk my head to the left.  If I can click fast enough when the menu goes by I can click on it but rebooting doesn't help.

[MetaQuestSupport]

Hi @wolfeitz,

Thank you for reaching out to Meta Store Support! We would love to help you out with this issue with the menu in V72, so that you can get back to enjoying a smooth VR experience! 

We would be very grateful if you could submit a bug report, to inform our engineers about this issue. To do this, please follow these steps:

1. On your phone, open the Meta Horizon app.
2. Tap at the top of your Horizon Feed.
3. Scroll down to Support, then tap Report an issue.
4. Tap Report a problem, then type an explanation where prompted.
5. Tap Send in the top right.

Thank you very much for your cooperation! 
 

[PumpkinGlitter]

My child found that if you walk out of the boundary that was last set, the menu is visible. Been using this as a work around so far.

[PumpkinGlitter]

My child found that if you walk out of the boundary that was last set, the menu is visible. Been using this as a work around so far.

[MetaQuestSupport]

Thanks for confirming that! We're glad to hear you were able to find a workaround for this issue while our team works on a fix.