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is the face plate covered under warranty?

bigmike20vt
Level 14
Hi

just a quick question. it is not terrible yet, but there is no way the face plate is going to last 2 years.  The foam has started to come away from the plate it is mounted on around the nose. I can get images sorted if need be, if it is indeed covered, however I just would like confirmation that this would be considered something under warranty or if oculus would claim it is wear and tear on a perishable item.

thanks
Fiat Coupe, gone. 350Z gone. Dirty nappies, no sleep & practical transport incoming. Thank goodness for VR 🙂
3 REPLIES 3

cybereality
Level 15
I'm not sure if that's covered. It may depend on the situation whether it's considered wear and tear or something else. However, we do have replacements for sale on the website. Thanks.
https://www.oculus.com/accessories/
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

bigmike20vt
Level 14
Hi, thanks for the info. I know you guys do sell them but just trying to do my homework regarding warranty as if covered i will take images and get ticket going if not i will try to diy fix (only 6 months old tho and i do look after it)
Fiat Coupe, gone. 350Z gone. Dirty nappies, no sleep & practical transport incoming. Thank goodness for VR 🙂

cybereality
Level 15
OK. Best bet is to create a support ticket and see what happens.
https://support.oculus.com/
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV