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issue login

adrielyj
Level 2

cant login to my account on vr. Normal fb login is fine on phone or laptop, After putting in email and password it sends a code to my phone, when i enter that code i get stuck in a downloading circle of death, help

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there! We hate to see you're having issues logging in, this is never the type of experience we aim to provide. We have a few questions so we can get an idea of what the issue may be. Please answer the following:

  • What device do you have? (Meta Quest Pro/Quest 2/Rift/etc.)
  • What type of code are you receiving? Such as a 6-digit or 4-digit pairing code
  • Have you tried any troubleshooting already, such as rebooting or a factory reset?
  • Have you already created your Meta account?

Once we have a better understanding, we should be able to get this sorted out for you!

MetaQuestSupport
Community Manager
Community Manager

Hi @adrielyj, we just wanted to follow up with you and see if you're still having login issues. Let us know, we're always here to help!