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issue login

Level 2

cant login to my account on vr. Normal fb login is fine on phone or laptop, After putting in email and password it sends a code to my phone, when i enter that code i get stuck in a downloading circle of death, help


Community Manager
Community Manager

Hey there! We hate to see you're having issues logging in, this is never the type of experience we aim to provide. We have a few questions so we can get an idea of what the issue may be. Please answer the following:

  • What device do you have? (Meta Quest Pro/Quest 2/Rift/etc.)
  • What type of code are you receiving? Such as a 6-digit or 4-digit pairing code
  • Have you tried any troubleshooting already, such as rebooting or a factory reset?
  • Have you already created your Meta account?

Once we have a better understanding, we should be able to get this sorted out for you!

Community Manager
Community Manager

Hi @adrielyj, we just wanted to follow up with you and see if you're still having login issues. Let us know, we're always here to help!