hi can anyone help me with connecting the quest 2? the app wont find the headset ive tried multiple phones for this. i downloaded the hub and managed to connect there and i can now use the headset but when i go back to manage devices in the hub the headset isnt there and asks me to connect again. i cant connect my headset to my pc because the debugging pop up doesnt show up but i cant make sure developer mode is enabled properly without being able to connect. i have gone in to the settings on the headset and i dont have the “USB Connection Dialog” option there. this was new out of the box and we have had a nightmare with just trying to get it to work.
Hey hey! We aim for all our users to be able to pair with their devices as smoothly as possible, so we are more than happy to be able to look into this for you, as we understand how this can delay an amazing VR experience. Can you please answer the following questions listed below?
Has this ever happened before?
Were there any recent changes?
Is everything up-to-date?
Have you attempted any troubleshooting? If so, what have you tried?
Once we can get this information, we can know what course of action is best for us to take next. We can't wait to hear from you soon!
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Hey, still there @CJGHOST12? If you're still having issues pairing to your PC, please reach back out to us so we can help steer a clear way to a resolution. We're always here if you have any further questions or concerns.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thanks for getting back with us, @CJGHOST12! Just a few more pieces of info, so that we may continue with our troubleshooting. Upon doing the initial software update, the headset should pair automatically; if not there is a code that appears on the mobile app; Does that code appear on the mobile app for you at all? Also, we'd like to ensure both your headset and phone are connected to the same Wi-Fi network and same frequency. If you are still experiencing these connectivity issues, we also advise to attempt a factory reset on your headset to further assist. You can follow these instructions listed herefor the factory reset process. Give these things a try, and let us know if you still require assistance. Thanks again.
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No it doesn’t automatically connect yes I have input the code, no that doesn’t work. Yes I have factory reset the headset multiple times. I then managed to connect via the hub on the pc however the headset is not showing in devices after connection and is still saying add device I have done that 6 times so far and it still isn’t showing in the devices. It is fully updated, yes I am using the same WiFi on all devices. The app on my phone is now finding the headset as a nearby device but still won’t connect to it to allow me to make any changes.
Thank you again for getting back with us, @CJGHOST12. We appreciate your patience and for performing those troubleshooting steps. The next best step is for us to take a look into this device further for you. We ask that you send our team a PM with your device serial number, alias or username and a brief description of issue. Once we've received your info in a PM, we will be able to look into some other options for you. You can send over a PM to our team by clicking the link here. We look forward to hearing from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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