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keep disconnecting from pc while I game

Mrrobot33
Honored Guest

Hello, very excited to game on my Oculus but I keep disconnecting from my PC while I play halflife Alex. How can I fix this?

I've tried restarting everything and I've tried switching the usb port I'm using multiple times. 

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Mrrobot33! We see you need some help with your device. We understand how critical it is that everything works properly. Not to worry. We recommend connecting with our specialized team here. We will be able to do a more in-depth search for the issue. We suggested attaching your PC log files to your ticket. This will give us a better understanding of the issue!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

There is no pathway to discuss disconnection issues through the avenue you just directed me. 

No worries, we'll be more than happy to walk you through the process to contact our team. You'll start at our support site here, then select "Software or content", "Other software or content issue", and you should then be able to choose how you'd like to reach out!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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