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les mills body combat isn't loading workout

XoxRebelxoX
Explorer

hi ! 
i havent played since long time and when i try today less mills it wont load any workout in connected mode.
it worked in offline mode but without profile ....
i try to :
reload game
change wifi
reboot quest 2

uninstall and re install game .... 
but none works .....
any idea ? 

1 ACCEPTED SOLUTION

Accepted Solutions

done a factory reset .... wast time because it's not normal to do it ... but everything i've tried wont work
now it's ok ..... but a factory reset is a one hour method ....

 

View solution in original post

8 REPLIES 8

XoxRebelxoX
Explorer

have to know that learning session are working !! i mean the 5 tutorials at end of list .....

MetaQuestSupport
Community Manager
Community Manager

Hey there! We appreciate you letting us know about the experience you are having. This is no fun and we know it is taking time away from your time in the VR world. We want to help and make sure you do not have this issue any longer! Could you please let us know if this is happening with any other apps or just this one? Also, please try factory resetting your device to see if that works. We look forward to your response! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there! We're just following up with you to see if you still need assistance. If so, please provide the information from our previous message and we'll assist. We hope you have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello, I am having the same issue. When I click on my profile all it says is free trial but I purchased it in the store. Does this game require a subscription as well?

Thanks for getting back to us, @Littl3F00t91. Could you reach out to us in a PM so we can get a bit better look at the situation? Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing back from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

done a factory reset .... wast time because it's not normal to do it ... but everything i've tried wont work
now it's ok ..... but a factory reset is a one hour method ....

 

Thanks for getting back to us, @XoxRebelxoX. We're glad to hear that your issue was resolved after factory resetting! If there's ever anything else we can help out with or if you have any questions that we could answer, please feel free to reach out to us! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I can get into the Les Mills game, open up the Basics video, go to to an empty room and nothing happens. I see a time counter on my left with 4 minutes but no way to start