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live support for Golf+ and/or Gurdian floor settings

BHJ26
Explorer

How does someone get live support for Golf+ and/or Gurdian floor settings?

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello BHJ26! You came to the right place. 

 

We see you're having issues with Golf + including setting up your guardian floor settings. Rest assured we can provide you with assistance on this in so many ways. You can actually contact us via private message. To do so, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

You can also reach out to us here, https://store.facebook.com/help/quest/articles/contact-us/contact-us/index-contact-us/. This link will direct you to where you can create a support ticket or even talk to one of our agents. But please feel free to describe to us in every detail what you're experiencing with 'Golf +' and what happens when trying to set up your guardian settings. 

 

Just incase this helps regarding your situation we also advise to clear your guardian history, this will help avoid any glitching or errors you may face.  

 

  • Press the main Oculus button on the right-hand controller of your Quest 2
  • Click on Settings on the right side from the pop-up menu
  • Navigate to the “Guardian” option
  • Scroll down until you see the option to “Clear Guardian History”
  • Select this option
  • Allow the Guardian to calibrate as you try a game out

We're ready to step in so don't hesitate to reach back out to our agents, and we will be sure to get you taken care of! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there! 

 

We hope you're doing well! Yesterday we had the honor of hearing from you concerning your experience with your guardian settings and Golf + app. We understand you needing assistance from our live support and hope that the information we provided allowed you to reach our amazing team of specialist. 

 

Our number one priority is to make sure our friends are having a blast in VR, so If you happen to run into anything please don't hesitate to reach back out to us, and we will get you covered! 

 

Best wishes, 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!