Hi there! We understand how important it is to have an accessible account. Rest assured that we will work together to find a solution for you. In order to further assist, we ask that you contact us at customer support so we can deep dive into this issue. You can also send us a PM to message us directly as well. Please click here https://metaque.st/CommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you!