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lost all my games i bought!

pinv0
Honored Guest

I factory reset my quest because it wouldn't pair to my phone or PC.  after the factory reset it did in fact connect to my phone.  but now all my games are gone!  this jsut happen but yesterday i changed my name on facebook because of people trolling me etc,  but what do i do all my games are gone! it wants me to buy them again!

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @pinv0! You certainly shouldn't have to go without your whole VR library like this, so we'll be glad to look into this problem for you! When you have the time, could you please send us a PM? You can select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Keep in mind, you must be signed into the community first to send us a private message. We're eager to hear from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello, hello, @pinv0! We're reaching back out to check in on that issue you were reporting earlier with missing your VR library. If you still need assistance, please don't hesitate to send us a PM right here. We'd love to assist further! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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