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lost my account and games

KillingTime6
Honored Guest

lost account and all my games I had I still have all my reciepts from my games I bought I need help to recover my account. Quest 2 Facebook account

6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hi @KillingTime6. We know how important it is for you to regain access to your account and games quickly, and we're here to help. In order to assist you further, we'll need to collect some sensitive information from you. Please send us a private message so we can start working on a solution together. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello @KillingTime6. Have you been able to get access to your account and locate those games? If not, we are still happy to assist you further. If things have been resolved, we would be happy to hear about this as well.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

no I still cant get into my account I have all my reciepts from all my purchased games I need help please 

no I still cant get access to my account I need help please

@KillingTime6 We're sorry to hear, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us, as we'd love to have a look!

Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Knock, knock, we're swinging by to see how everything's going! We want to ensure we are giving you the assistance you need, and to let you know we're still here if you need us! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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