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lost tracking, now can't get through to meta support

JonathanGrace
Honored Guest

This is now the 4th device that I have lost tracking and will have to replace. Every time I try to use the meta support chat. I get the error message

something went wrong please refresh page and try again

10 REPLIES 10

JonathanGrace
Honored Guest

btw, I have tried using safari, chrome and Firefox to fill out the support chat request

Hi there, thank you for your message. If you are unable to start a support chat with us using different browsers, we would recommend trying to start a chat on a different device or Network. If this does not resolve the issue, please let us know.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I've tried contacting support on multiple devices and networks.  PC, IMAC, IPHONE

Always getting the same error message.

Hi again there. If the live chat request is not working, what you can also try is to fill out our email form. This can be accessed by clicking here.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I filled out the email form and finally got a response asking for me to try certain things, which I did without success. It also asked me to leave certain details about me and my account. I did that as well. It has now been several days and I have not gotten a reply. I just don’t understand how the meta support can continue to get worse and worse. I waste more time trying to deal with meta support. 

Thank you for sharing your experience with our support team. We completely empathize with you, as going for so long without a response is unacceptable. We will be more than happy to assist you further with this issue, so please send us a PM. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We are looking forward to seeing you in our PMs!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey again, @JonathanGrace!

We're just circling around to see if you are in need of any more support regarding tracking issues. If not, always feel free to reach out to us in the future if any questions, concerns, or issues arise. We are always more than happy to assist our fellow Meta family members. Thank you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

JonathanGrace
Honored Guest

yes. I do. I haven't been able to get it to boot up. I followed instructions to reboot it to no avail. And then to erase and restore. Still won't boot up.

Das.Bearski
Rising Star

Almost sounds like dirty power is damaging the headset.

4 failing headsets would indicate an environmental variable.

I know just enough about tech to look like I know what I'm doing.