a month ago - last edited 4 weeks ago by NolaBaby
a month ago
btw, I have tried using safari, chrome and Firefox to fill out the support chat request
a month ago
Hi there, thank you for your message. If you are unable to start a support chat with us using different browsers, we would recommend trying to start a chat on a different device or Network. If this does not resolve the issue, please let us know.
a month ago - last edited 4 weeks ago by FunkyTanuki
I've tried contacting support on multiple devices and networks. PC, IMAC, IPHONE
Always getting the same error message.
a month ago
Hi again there. If the live chat request is not working, what you can also try is to fill out our email form. This can be accessed by clicking here.
4 weeks ago
I filled out the email form and finally got a response asking for me to try certain things, which I did without success. It also asked me to leave certain details about me and my account. I did that as well. It has now been several days and I have not gotten a reply. I just don’t understand how the meta support can continue to get worse and worse. I waste more time trying to deal with meta support.
4 weeks ago
Thank you for sharing your experience with our support team. We completely empathize with you, as going for so long without a response is unacceptable. We will be more than happy to assist you further with this issue, so please send us a PM. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We are looking forward to seeing you in our PMs!
4 weeks ago
Hey again, @JonathanGrace!
We're just circling around to see if you are in need of any more support regarding tracking issues. If not, always feel free to reach out to us in the future if any questions, concerns, or issues arise. We are always more than happy to assist our fellow Meta family members. Thank you!
4 weeks ago
yes. I do. I haven't been able to get it to boot up. I followed instructions to reboot it to no avail. And then to erase and restore. Still won't boot up.
4 weeks ago
Almost sounds like dirty power is damaging the headset.
4 failing headsets would indicate an environmental variable.
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