cancel
Showing results for 
Search instead for 
Did you mean: 

m.facbook.com blocked payment verification

Ruppegup16_2e
Honored Guest

Why when I try to verify the payment via visa credit card m.facbook.com is blocked and verification is not performed visa approved payment. is there something wrong on the server?

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey @Ruppegup16_2e! Thank you for your kind patience during our busiest time of the year! We saw that you were experiencing issues with payment verification, and wanted to drop by as soon as possible to help you out with this. Understandably, this can cause a damper on your VR experience and we want to resolve this with you as quickly as possible. We are avid in protecting user information, so we invite you to send us a PM for further troubleshooting on this! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

x.849893
Honored Guest

Screenshot_2024-09-03-22-40-36-687_com.facebook.katana.jpg

Screenshot_2024-09-03-22-40-41-072_com.facebook.katana.jpg

  

Dear Facebook Team, 

My Facebook account has been locked and not getting unlock because its showing confirm your identity option. But I don't have identity document. This account is very important for me. So, i request to Facebook give me a other option like "get a code on my phone or get a code on my email option" to recover my account. Please help me to unlock my Facebook account as soon as possible. 

My account information : 

*REDACTED*

*REDACTED*

Hi there, thanks for getting in touch!


We understand you're having trouble with your Facebook account. As Meta Quest Support, we can only help with issues or queries in relation to our VR devices and products. We would like to direct you towards the Facebook Help Center for further support in resolving your problem.

 

We do hope you find a resolution to your account issue.
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?