01-04-2023 03:51 PM
everything in the oculus app and in the headset indicates they are connected and working properly but when I launch to connect to air link., I get the back screen and the 3 loading dots forever. nothing happens.
this is consistent after many reboots of both pc and headset,
I tried disconnecting headset and re-pairing.
still no luck, this used to work all the time
01-04-2023 08:17 PM
Looks like you're having trouble with the Link System @donjonson11, that's definitely a pesky thing to have trouble with - let's fix this together! First, please be sure to check if your PC meets all the requirements, be sure your drivers are updated and check for any Windows updates you may need.
If everything is updated and requirements are met, please try the troubleshooting steps below.
Repair the Oculus PC Application
If this doesn't assist with the issue, we suggest following these steps to gather your Oculus Logs and then Submit a Ticket with us. We'll be able to look at those logs and help further within that platform!