basically i haven't been able to use my headset for almost four months as it randomly logged me out and when i do the device code it doesn't recognize my email which i used to make the account and i can talk here using said account with said email and each month on the 19th adds another month that it hast been resolved since April, and its august now as of writing this please help i dont know what to do. is there like a way to file a complaint or something? btw im using an oculus quest 2 from when they costed 300 bucks(i think its 3 or 4 years that i have had it)
Hey there, @foxes_are_ADORABLE! We recognize that your account was logged out and you're not able to sign back in. We truly don't wish this experience upon our fellow Meta Quest family. We understand how this isn't the best way to enjoy the Meta Quest 2 that you bought with hard-earned money. We are more than happy to be able to assist you. In order for us to do so, please send us a PM. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to see you in our PMs. Thank you!
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Thanks for sharing that! We can understand the importance of resolving this quickly, especially when needing to regain access to your Meta account. As previously asked, we need for you to send us a PM, as we will be needing personal information.
We definitely want you to be able to resume enjoying your time in VR, and we hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We understand how much time you have waited to find a solution, and we want to help you! In order for us to find your ticket, we will need you to provide personal information. Since we want your information to be safe and protected, please hit us up with a PM. We are always more than happy to assist everyone with any issue. Thank you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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