07-29-202406:34 AM - last edited on 07-29-202401:41 PM by AliceinVRworld
I took my headset over a friends to play it and I got stuck on the usb update menu. I displayed the information from one of the options and it states that my account is locked.
How can I get my account unlocked so that I can use the headset please?
Hello there, @XXMonkey81XX. How are you doing today? We were in the area and saw that you need some help with your Meta Quest account and your Quest 3. We'd be delighted to offer some assistance so that way, you can go back to enjoying VR. To start, we'd need some information from you that we'd like to gather in our private messages. To send us a message, you can select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community. We hope to hear from you soon!
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Hey there, @XXMonkey81XX. How is everything going? We just wanted to check in on you about your headset. If you still need help, can you follow the steps above to send us a private message? We hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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