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meta quest 3 will not connect to wifi

onemdark
Honored Guest

good morning i just bought a new quest3 was excited till i turned it on and it keeps telling me it can not connect to any of my wifi... i have three diffrent networks in my home and all three it tells me the pw i entered is incorrect i know they are all correct double checked all of them. also restarted my routers factory reset the headset and so on... so i need help if i cant get this sorted im gona send the dang thing back.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @onemdark, we genuinely understand how frustrating it is to have your brand new Meta Quest headset face issues connecting to the Wi-fi therefore you can click here to find relevant troubleshooting steps for your device. We hope the Wi-fi connectivity issue is resolved with the troubleshooting steps and you can get onboard with your VR world journey soon. In case, you need further assistance on this or any other issue, feel free to contact us!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi there, @onemdark 

 

We just wanted to check in with you, to ask if you're still encountering this issue? 

 

If you would like to send us a DM, so we could look into this further, you are more than welcome to! 

 

To send us a DM, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! 

 

Please remember, you must be signed into the community first to send us a private message.


We are always happy to assist, so please do not hesitate to reach back out! 


Have a great day, and take care!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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