ok so i got today my quest 2 and i did everything good untill it told me to go to the meta quest app on my phone so i downloaded it and created an account when i entered the app it worked for a few seconds and then it crashes that means i cant pair my headset so its like i have the VR but cant do anything with it please help me
but in the past when I've had to help people with this they have been using old mobile phones.
Remember that you only need to use a mobile phone for the initial setup so could try someone elses phone (just remember to delete the app afterwards). It can be handy to have the app to use later on but not strictly necessary.
Hi there, @Dasper6! You definitely shouldn't have to continue without being able to pair and play on your headset! We certainly recognize how dismaying dealing with this situation has been, so we're glad to be able to share some troubleshooting steps to help get your Meta Quest mobile app on track for the headset pairing process!
Disable any VPNs or antivirus (they may be preventing the mobile app from getting in touch with the Oculus servers.)
Try a different network/Wi/Fi.
Try a different network location.
Clear your phone's Bluetooth cache (this is different for every phone, so you may have to do some research to find the method best suited for your particular phone.)
Uninstall the Meta Quest mobile app, restart your phone, then reinstall the Meta Quest mobile app
Be sure to keep us updated in your next post, as we're pretty eager to see how these steps work out for you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again, @Dasper6! We're just checking in to see if you were still needing some assistance with your app issues. If so, let us know and we'll gladly check out some other options we might have!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
