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meta quest touch controllers not pairing

isaacluke2013
Honored Guest

heya, broke my right quest 2 normal controller, decided to buy a new touch controller, and now when I try to pair it with the app it doesn't work??? i have batteries, a fully updated app, a quest updated, internet connected, no interruptions, just plain old staying at the screen.

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hi there,

 

We saw you're having trouble pairing your new Touch Pro controller to your Quest 2 headset. We want to get you back in the Metaverse as quickly as possible, so let's get this sorted.

Can you check the LED status of your controller? Is there a blinking light, a solid light or no light at all?

We hope to hear back from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

blinking

 

Thanks for the update! In that case, can you please try to un-pair and then re-pair the controllers? You can find a guide for doing this here.

 

Please let us know if this resolves your issue!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

actually this was never paired, it just came in today. i have seen that my left oculus quest 2 normal controller would repair after unpairing it though

Please could you send us a private message so we can investigate?

Simply click on our name to access our profile page or click here. Once there, select 'Send a message' to privately message us. Please note that you must be signed in to the community before sending a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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