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meta quest touch pro LEFT controller, not tracking, not pairing - quest 2

cltny
Honored Guest

hi,

ive seen a ton on threads on this issue already, and ive tried all of the proposed solutions, and im still dead in the water. left controller wont pair, track.

out of the box, both controllers worked ok, after a few weeks, left stopped. and here i am.

what options are available?

thanks in advance,

cursor@cltny

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @cltny! This isn't what we want to hear, for additional options to get your controller paired, you can try this! 

 

  • Switch the battery of the controller and check the LED status (blinking, solid, or no light at all)

If a blinking or solid light appears

  • Unpair and pair again the controllers to the headset

If no light appears please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We would need to collect additional information from you regarding your device and account.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again! We hope you're having a good day so far. We just wanted to check in with you and see if you were still having issues with  your Quest Pro controller. If you still need any assistance, please don't hesitate to get back to us so we can continue working towards a resolution with you! Have a phenomenal day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!