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moving dot with head in browser

upo7
Explorer

when I go into a vr video in browser, I have to move my head to move the dot then select it with the controler, it controler use to move the dot now its my head, why, and can we go back to the controler

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey @upo7. We know having issues connecting the cursor to your controller while in VR video can be concerning, so we'd be happy to help. 

 

Have you tried to reboot your headset with the following steps? 

 

To restart your headset:

  1. With your headset on and powered on, press and hold the power button on the right side of your headset until you see the power-off screen.
  2. Select Restart. Your headset will turn off and then turn back on.

If you're unable to restart your headset:

  1. Press and hold the power button for at least 10 seconds. This will manually turn off your headset.
  2. Wait 30 seconds.
  3. Press and hold the power button until your headset turns back on.

After the completion of the reboot, please try these steps to troubleshoot your controllers:

  1. Press any button to wake the controller while using your headset.
  2. While you have your headset on, press and hold to reorient the controller.
  3. Remove and reseat the battery in each Touch controller.
  4. Unpair and re-pair your controllers:

This should get your controller back in line. Please let us know if these troubleshooting steps work out for you.

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