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my account was scheduled for deletion?

recycleedge.2025
Honored Guest

my account was for some reason under 13 so I tried to fix it Friday with my driver's license because I'm 14 (learner's license) but now it's saying my account is getting deleted (my other account) the account that's getting deleted is my oculus account but I need that because it has all my games and if it gets deleted I will loose hundreds of dollars and that's not good so I need a Meta worker to help unschedule it for deletion and please message me so I can prove that I'm not under 13

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there, 

 

Thank you for bringing this issue to our attention.  We would like to investigate further, and for this we will require some information about your device and account that we wouldn't want you to disclose in a public space.  

 

Please send us a private message to help you with this query. Select our name to get to our profile page, or click here. Next, click "Send a Message".  

Please remember, you must be signed into the community first to send us a private message.  

 

We hope to hear from you soon!
 

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