my meta quest 3S have a white screen

[cjarzan]

Hi, its been a few months since I got the Quest 3S. Out of nowhere, the Quest 3S suddenly breaks with white lines across the screen and then when I was looking around, the white screen thing showed my nothing but i can hear everything . I don’t know if this is a headset problem or something else that’s malfunctioning with this headset. And also by the way, this is a 128gb storage headset. I appreciate anyone that can help me provide some information on how to fix my VR. Thank you  

[MetaQuestSupport · Accepted solution]

Hi @cjarzan

Thanks for reaching out to us. We would love to look into this issue for you. Could you please send us a private message? Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Thank you in advance.

[cjarzan]

hello