We can see that you are having issues with black screen on your Meta Quest 3S headset. We would like to look into this issue as we do not want you to miss out on the wonderful VR experience. We have a couple of questions for you to answer. Kindly get back to us with the following to look into this further:
What color is the LED on the headset?
Have you attempted to charge the headset for at least 2 hours?
Are you using any third-party accessories, such as external battery packs, accessories that plug into the USB-C port, etc.?
What troubleshooting measures have you tried?
In the meantime, please perform the below troubleshooting steps:
Remove any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.)
Perform Hard Reboot the headset
Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
If the boot-up sound is not heard:
Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
Feel free to get back to us if the troubleshooting steps didn't work for you. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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