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my oculus files wont download

oculus_fan2526
Honored Guest

hey whenever i download a file i wait for a couple mins and it still has the same screen oculus please help me figure it out

 

 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there oculus_fan2526. We know what it feels like to be unable to download an app. Let's see what we can do to help you out.

 

It looks like we may need for information to better help you. Can you please answer the following:

  • What game are you trying to install?
  • What device are you downloading onto?
  • Is there enough free space for the app you are downloading?
  • Is there any security settings that would prevent you from downloading the app?

 

Once we have this information, we will be able to better help you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!