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my oculus port melt was about to cause big fire

hazem.hamed.58
Level 2

yesterday i turn off my oculus and put it as normal on charge after 15 min smelled burning was searching all the house then i found the oculus like this , i have never seen something like this with any product , iphones, laptop etc ,

if i was not around i could have big fire in the house and i got baby in the next room too

the product 8 month old , i am so stressed and upset

i opened ticket yesterday , they said someone will contact me with 48 hours

but i searched online for many similars stories with very poor customer service and months of no respond , FF831029-3854-494A-8700-68CBF44FDBD0.jpeg

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Here at Meta Quest, we take health and safety seriously. For us to assist best, please continue to keep an eye out for that email which should be arriving soon.