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my rtx 4060 is no longer supported?

V_Crimson77
Honored Guest

Yeah so yesterday my headset was doing fine playing games but now the second my quest updates i cant play anymore? This is bs considering everything was just fine and now it wont work all because of my graphics card

2 REPLIES 2

oculusness
Expert Trustee

@V_Crimson77  make sure both the meta PC app and the headset are updated as some PC and quests app versions don't like talking to each other.

Have you tried SteamLink or Virtual Desktop to stream from your PC?

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR

LordArceus
Meta Quest Support
Meta Quest Support

Hey there, @V_Crimson77  and welcome to the community forums 👋

The full RTX 40 Series, including the 4060, are still compatible with the Link app. It may be worth completing a manual uninstall/reinstall incase it is bugging out 🐛 You can do this by:

  1. Disconnect the Rift/Link cable from the computer
  2. Disconnect your computer from the internet
  3. Backup any necessary content
  4. Reboot into Safe Mode
  5. Uninstall the Meta Horizon PC app using the Control Panel
  6. Delete all Oculus folders from the following folder:
    • C:\Program Files
  7. Remove any Oculus folders from the following locations:
    • C:\Users\YourUserProfile\AppData
    • C:\Users\YourUserProfile\AppData\Local
    • C:\Users\YourUserProfile\AppData\LocalLow
    • C:\Users\YourUserProfile\AppData\Roaming
    • C:\OculusSetup-DownloadCache
    • Note: The AppData folder is usually hidden. Use these steps to access AppData.                                         a. Press Windows key + R to launch the Run dialog window.                                                                                     b. Type %AppData% in the Run box and click OK or press Enter                                                                             c. File Explorer will launch to the AppData\Roaming subfolder                                                                               d. Click AppData in the File Explorer address bar to show all three subfolders in the AppData location.
  8. Restart your computer in normal mode
  9. Reconnect your computer to the internet
  10. Install the Meta Horizon PC app again using the setup tool from our website here
  11. Reconnect the Rift/Link cable and re-test the headset

If you are still experiencing issues, contact Meta Quest Support who can look at your log files to help diagnose a fix 👀

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