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my two factor auth isnt sending my phone a message?

Blakeultrasmash
Explorer

so whats basically happening is that im trying to enable two factor auth but it isnt working on the phone sending message part? ive been trying to figure out what exactly is happening along side using the customer support thing aka meta quest help but they couldnt figure it out too and they tried their hardest i think? and now i gotta post it here for some more better help overall... i just wanna turn on developer mode...

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello there, @Blakeultrasmash! We're sorry for the delay, though; we've had a higher than normal support volume this holiday season. We just wanted to reach out to you and see if you're still having difficulties receiving that Two-Factor Authentication code. Please be mindful that if your account has too many failed login attempts, the account will lock itself out for a period of time. If that's the case, we recommend waiting at least 24 hours before attempting again.

 

If you're still having difficulties receiving the code, send us a PM. We can gather some account details and take a deeper dive into this for you! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey, hey, @Blakeultrasmash! We're just stopping by to see if you're still having issues receiving that Two-Factor authentication code on your mobile device. If you're still in need of some assistance, please follow the steps in our previous reply and send us a PM. We'll be waiting to hear from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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