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need some help

Honored Guest

i bought a few and got some free apps but here's my issue the games and apps install on the oculus desktop app and not on my headset how do i fix this or do ask for a refund please help


Community Manager
Community Manager

Hi there! If you purchased them on desktop through the Quest store, they should be available to download in your headset's Not Installed folder. Alternatively if you purchased them in the Rift S store, they won't appear in your headset, since that's a different platform. If you suspect you may have purchased the Rift S version of these titles, click here to submit a ticket. We'll be happy to help!

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