Friday
Just turned on quest3S. answered all question on the VR. went to a screen with a Bluetooth code. Added Mrta Horizon to my iPhone. Nothing happens Horizon app will not load on phone. deleted several time and reinstalled.
No difference. made sure all other Bluetooth is turned off in the house. Tried to turn off and on iphone Bluetooth but quest is never a choice
Anyone have an idea how i can play my new device?
Friday
I am using an iPhone8 plus with 16.7.11 software. Funny thing just happened on a delete and reinstall of the app. My daughters Samsung popped up a quest 3S setup screen when i looked her way with the vr on.
Friday
Hi @nashfun
We're sorry to hear you're experiencing crashes with the App.
We are currently working on a fix for an issue that is impacting some iOS users and expect to have it deployed shortly. In the interim we are suggesting updating your OS to 18.4.1 as this has helped resolve the issue for some impacted users. If the issue still persists, we'd love to gather a little more information so we can look further into this for you.
Please reach out to our Support team on the Meta Help Center on our website.
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