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no games will load no access to profile Quest 2 is a brick

GaryTheSnail420
Honored Guest

I turned on my quest today and the library is empty I have no access to my profile all it says is “unable to connect try again later” on the Oculus app I can’t run a game from my phone expecting it to boot up because it says error. i’ve tried resetting, I’ve tried power off, I’ve gone to forums and videos to no avail. I know this is a problem happening within the last few days. HELP HELP HELP

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there! We hate to hear you're having library and profile issues on your device 😕. Let's see if we can troubleshoot these issues away.

  • If you can, log out and back in to your Oculus Mobile app
  • After that, restart your device
  • If your library is still empty and you can't access your profile, ensure Oculus Cloud Backup is enabled and perform a factory reset

If you are still facing these issues even after performing a factory reset, please submit a support ticket with our team. We will do everything we can to get to the bottom of this with you. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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