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no refund

alphamusic
Sightseer
i have been trying to get a refund back from a game i gifted to a friend the code they sent would not work and sent them many screen shots of what was happening to prove i was doing it right 
after 37 email asking for a refund all i get back is we will look in to it and it will take 2/5 working day then no reply so i have to send new email asking for refund !
after 27 day still no refund or game 
so how can i get this sorted ?   
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