not able to buy apps or add a payment method

[Skillek233]

on 10. 23 . 2024 i purchased a game without a problem but since few hours i've been getting errors when trying to buy any app or add payment method i tried gifting it to my gmail but the mail never came its like the app is deserted from the world please fix it so people are able to buy your games and make you some money

[MetaQuestSupport]

Hi there,

We would be more than happy to help you with any issues that you are having with our store.

We suggest first of all trying these general steps, to see if it corrects the problem.

1. Try to add a payment method to the account from the Meta Horizon mobile app
   1. If not successful via the App, try by logging into the Meta account website and navigating to Other Settings > Payment Methods.
   2. If not successful, try using a different browser.
       
2. Try adding the payment method from another device completely (another computer, phone, or tablet.)
    
3. Try adding the payment method from within virtual reality by using the headset.
    
4. Try adding the payment method while connected to a different network (another Wi-Fi network or a cellular data connection on a phone, if available).
   • Some non-residential networks may cause this issue. (for example, business, public, government, military, etc.)
   • Certain network security settings may cause this issue, even on residential networks for example, antivirus, firewall, proxy, router-specific settings).

If after trying them you are still having a problem then please let us know.

As this is going to be dealing with your Meta Account, and payment issues please send us a Private Message, so as to protect your privacy and security.

• Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 
• Next, click "Send a Message" to privately message us! 
• Please remember, you must be signed into the community first to send us a private message.

Thanks very much!

[acegabz.yahoo.com]

Oh 

..ok