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oculus 2 headset not found

plumbkatani
Honored Guest

I factory reset my device because I was still running the OS from 2022, and I made myself a meta account. I downloaded the app, tried to set up the app, and tried putting the code in and every time that I did, it said headset not found. Even when I was trying to put in an actual support ticket, it said that I do not have an actual device and it may be that I have the Oculus Quest 2, not the Meta Quest 2. I just want my quest to work because I already lost all my games from when I was playing in 2022. 

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