Ive never seen anyone else with this problem. After maybe 10 minutes of playing beatsaber or really anything on the quest 2 my screen will freeze and I can look around. And behind myself is a flipped upside down image of what I saw in front of me and the areas in between the images are void or stretched smeared versions of what I saw before the freeze. I have to unplug and replug the link cord back into the headset and open link again to get back and it crashes again after about 10 minutes again and then you repeat until you're too frustrated to keep trying 😛
hey, I did try adding that environmental variable, it did not work for me. What seems to be working for me is to unplug all other USB devices (keyboard and mouse included) and only have the Quest 2 plugged in via link cable. Perhaps something is causing interference? It is inconvenient, but at least it seems to be working. I will give an update after more extensive troubleshooting.
We're glad to hear that you found a workaround for the issue! If we can help out at all just let us know. We're always glad to help out however we can!
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I tried it, and it doesn't work for me. And it's the same thing as the OP. The game crashes, but I still can look around. None of the methods stated above work. And it even freezes right as I start Oculus link. I've tried wired and wireless, same thing. It also says that my Oculus has a General Device Problem when It crashes. I've had this problem for as long as I've had my Quest 2, and sometimes it crashed more, sometimes it went a couple of weeks without crashing, but now it's at it's record high. I'm so frustrated about this thing. I just want to play my games in peace. I've tested every solution that I found on the internet, and still nothing. Please help
Hi there, @Shroomba6502. Thanks for reaching out and bringing your crashing app troubles to our attention. We know how something like this can bring your VR fun to a standstill and we would like to help get you back on track back to the VR world. So we can get a bit more insight into your issue can you tell us the following information.
Can you send us a screenshot of any error messages your seeing?
Are you launching the app form the Meta mobile app or the Meta Desktop app.
Has anything changed in your environment (device updates)?
What troubleshooting have you done?
Please let us know if you have any questions.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
There is no error message. The game just freezes on the last frame, but I can still look around. Behind I see an upside down version of the last frame, and the sides are just a mess. It also crashes when I use Airlink.
This problem happens on games from both Steam and Oculus pc app.
Nothing about the environment has changed.
I've hard reset my Oculus Quest 2, clean reinstalled the Oculus pc app, changed the USB power settings, completely reinstalled Windows 11, Changed the OculusDebug settings, Updated all the USB drivers through device manager, Verifying all Steam VR files, Tried every USB port on my pc.
My PC specs Ryzen 7 5800X RTX 3060 32GB DDR4 3200Mhz B550 Motherboard
Hi there, @Shroomba6502. Thanks for your reply and letting us know what steps you have done. We really appreciate all of the time and patience you have put into this, however, since all of the previously mentioned troubleshooting steps did not help to resolve your issue, we'd like to go ahead and forward this up to our team of specialists so that we can review some possible warranty options with you. We'll just need to gather a few pieces of information from you.
Can you please provide the following:
Full Name as it appears on the account Email Address Current Alias/Username
headset serial number
Meta Quest mobile app: Open the Meta Quest mobile app on your phone and tap Devices at the bottom. Your headset and its serial number can be found here.
Headset: On the left side of your headset, gently pull the strap connector away from the headset until it pops off. Your headset serial number is below the QR code.
Once you have provided those details, we'd be more than happy to assist you further!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @Shroomba6502. First before you provide us with the above information, can you please select our name to get to our profile page, or click here: . Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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