11-21-202310:28 PM - last edited on 11-22-202310:39 AM by Lowkey.Just.a.Bot
My head set will not connect to wifi but if i go allow me to go onto the browser and access internet. nice and all but it does me no good i cant DL content or use 90% of the other functions. I've hunted for a month to find a solution. tried everything that is supposed to fix this problem to no satisfaction.
Hey @djOracle78! Thank you for reaching out, we were going through the forums and noticed you were having issues connecting the WIFI with your headset, however it does allow you to go to the browser and access internet.
We just have a few questions, for clarification, so that we can best assist you:
Have you been able to access WIFI on your headset before? If so, how long has it been?
Is your headset fully updated?
Has anything changed recently regarding your network, modem, etc.?
Are you attempting to access this using airbridge or with the Quest cable?
What troubleshooting have you already tried?
We look forward to hearing back from you and to working together on this!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey hey! We were just dropping by to see how everything was going, and letting you know that we are still here if you need us. If you are still experiencing issues, please respond to the previously posted questions, and we will be more than happy to assist!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
hello, yes this is on older headset and had no issues until the 2nd to last update. Im running 59 i believe. no new modem but when i try to access internets it sends me to a page from att saying to deal with account issues and resolution but bill is up to date and every other devise has access. not using airbridges just standard connect to wifi. and i have tried everything under the eun to try and get it to connect.
We appreciate the information you've provided! We'd love to look more into this, but before we do so, please specify what troubleshooting steps you've attempted to ensure we don't have you repeat any.
We look forward to hearing back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Howdy, @djOracle78! We were just checking in with you to see if you were still needing assistance. We look forward to hearing from you, and want to ensure you're well taken care of. We hope you have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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