11-20-2022 05:03 AM
good morning, when I turn on oculus quest 2 it keeps showing me the meta symbol and it doesn't let me do anything and it doesn't go on, I tried to drain the battery, charge it but nothing changes. I hope you answer me as fast as possible, thank you
I tried to drain the battery, charge it but nothing changes. I hope you answer me as fast as possible, thank you
11-20-2022 06:03 PM
Hey Penguin_gtag, we know it sucks when things aren't working as intended. No worries though, as we'd be glad to help you with that issue today!
We see that you've attempted several troubleshooting methods involving draining the battery, and would like to thank you for attempting to resolve the issue yourself beforehand. Would you be willing to try factory resetting the device via the mobile app to see if that'd resolve the issues you're experiencing? Reach back out to us at your earliest convenience to let us know if anything changes!