01-13-2023 07:55 PM
when i boot up my oculus it asks me to set up a boundary but i cant because it glitches the hud and controllers, and even if i manage to set it up it just resets the boundary and tells me to make a new one.
01-15-2023 01:16 PM
Salutations, Millo Sunshine We were regretful to hear that you were having problems with your Guardian, but as we have been in your position before, we can comprehend how confusing this situation may be. Please allow us to look into this more, do more for you, and get you back to the action.
01-15-2023 04:24 PM
yes i have reset my oculus but that didnt work, plus i cant check the guardian settings because i cant even get past the boundary set up because of the glitchy hud and controllers
01-15-2023 05:24 PM
Salutations, Millo Sunshine We appreciate you getting in touch with us again and providing the specifics of your actions. Have you also tried a factory reset? If so, did the problem persist?
01-16-2023 05:36 PM
Hello, Millo Sunshine. We're checking in with you to see whether you still need assistance with your Quest not setting up boundaries. If so, don't hesitate to get in touch with us.
02-05-2023 09:28 AM
I am now having this exact same issue. Did you ever get it resolved and, if so, how?
04-30-2023 03:45 AM
me as well having the same issue and can't pass through the new boundy setup screen , i tried to make it atationary but it keep glichting and suddenly gives the 3 loading dots but the controllers are responsive
this problem was usualy happening but it was being fixed by itself
04-30-2023 07:26 AM
Hi there @Amrmfarag, we see you are having issues with your headset not being able to setup a boundary without the 3 loading dots appearing on the screen. We understand how important it is for you to get back into your headset and enjoy the amazing world of VR, therefore, we would love nothing more than to assist you on this matter!
Can you please try rebooting your headset?
To reboot your headset:
If you're unable to reboot your headset:
If that doesn't help, please try factory resetting your headset as a last resort:
Let us know how this goes!
05-01-2023 07:36 AM
Hiya! We're just popping in to see if you are still needing assistance with your guardian setup. If so, please don't hesitate to let us know, thank you!
03-18-2024 08:11 AM
Will a factory reset get rid of my data
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