when i boot up my oculus it asks me to set up a boundary but i cant because it glitches the hud and controllers, and even if i manage to set it up it just resets the boundary and tells me to make a new one.
Thanks for reaching out to us, @Vulk.vr.yt! Yes, performing a factory reset will wipe all user data from a device. Please keep in mind that performing a factory reset is irreversible and will remove all account information, downloaded games (purchases will be able to be re-downloaded in the user's library), and content from the headset. We hope that we were able to answer your question. If you have any questions or concerns in the future, please feel free to reach out to us! We wish you a great rest of your day!
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Hey @Vulk.vr.yt! We understand that you wanted to know if a factory reset would get rid of all your data, but we want to make sure there's nothing else you need help with. If you have any further questions or concerns, please don't hesitate to reach back out to us! Until then, have a great day!
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I can't use the volume buttons to select factory reset the screen stops the menu. Letting go of the volume buttons stops it. And letting go of the power button just normally rests the headset
Hi there @gaming_addict0.0! We can see that you're having issues completing a factory reset on your headset. In this situation, power off your headset and then hold the Volume Down and Power buttons, but let go of just the Power button as soon as the screen turns on, don't let go of the Volume Down button. Once you're in the USB Update Mode screen, you can then let go of the Volume Down button, and use the Volume buttons to highlight the Factory Reset option.
If that doesn't work as well, you can also power on your headset normally and factory reset your headset by using the Meta Quest mobile app, by following the steps on this page.
In case you're still having trouble after that, select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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Having this same problem and have had to factory reset MULTIPLE TIMES. It works until I turn it off then it glitches out and I have to factory reset it again to get it the controllers to work
Hey there, @Graphic_Nerdity. Thank you for letting us know. Being able to use your controllers is pretty important, and we would be happy to look into this further. Could you please provide some information on what issues you are having with your controllers exactly? For any and all issues you have with your headset. please also make sure you Report a problem on Meta Quest using the mobile app.
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Hey again, @Graphic_Nerdity. If you are still having issues with your controllers, we would be happy to look into those issues further. Just let us know what issues you are having (Such as pairing issues, not working, not tracking, etc) and we would be happy to assist however we can. We are available 24/7 so feel free to reach out to us at any time!
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