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oculus quest 2 quest link not working

ImNotHim26
Honored Guest

Hey! so This Morning I went on my oculus quest 2 and i plugged in my cable into my oculus and into my pc it kept getting me notifications saying it's not working properly so i looked on google, i looked on YouTube, i updated my pc and my oculus still doesn't work so i go to the store and buy a 10ft fast cable thought that would work it's still giving me the same Issue this has never happened to me before i just need help 
Please and thank you. 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello @ImNotHim26! We understand how important it is to be able to use your Oculus Link and Quest 2. We'd be more than happy to assist you in getting back to the wonderful world of VR! Just to clarify the issue, we'd like to ask a few questions:

 

  1. What exactly is the error message saying that you're receiving?
  2. When did this issue begin?
  3. Has anything changed recently? (Updates to anything?)
  4. Have you attempted any other troubleshooting steps besides trying a new USB cable?
  5. Does your Quest 2 device work fine alone?

We will be looking forward to your responses! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again @ImNotHim26, do you still need any help?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!