so for the last two days i've had that pop up, i cant get passed that message before it turns off and back on again.
i cant get on the oculus screen itself only able to view that message, i plug it in to my laptop and nothing happens, it says device cant be found even thought i know the lead works.
any ideas or help please! it would be very much apricated
To save some time I answer the previous questions:
Is your headset paired to your mobile app? <--- YES
When is the last time that you've used your headset successfully? <-- 3/24/24 evening
Is your headset up-to-date? (you can find out if your headset is up-to-date by following the link we've sharedhere) <--- IDK as I can't even enter there
Hello @olgamorlin. Thank you for giving us the answers and staying one step ahead. We would love to assist you further. You can find the link for checking if your device is up-to-date here. We would like to know if you have tried any troubleshooting on your own. We just want to make sure we don't repeat any steps you may have already taken. Please let us know at your earliest convenience. We look forward to your response.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello,I have “SystemUtillites Keeps Stopping” Message while I was trying to open my Quest 2,I don’t want to factory reset or an hard reset because I have beat saber modded and I don’t want to lose all my mods and my favorite custom songs. Please help me find a solution please!
Hello again, @olgamorlin. We are just checking in to verify if you are still having issues with your Quest 2 device stopping the system utilities. We also ask that you let us know if there was any success with verifying your device update status. We look forward to hearing back from you. Thanks!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I’m currently having the same issues that was mentioned above.
Is your headset paired to your mobile app? <--- YES
When is the last time that you've used your headset successfully? <-- 4/9/24 evening
Is your headset up-to-date? (you can find out if your headset is up-to-date by following the link we've sharedhere) <--- IDK as I can't even enter there
Hey there @beaine_vr5029 & @Sam9j! We hope you both are having an amazing day thus far. Thank you for taking the time to share your recent experience with the Quest 2 device. We understand you are having similar issues as @olgamorlin! We're sorry this has been an ongoing issue and we would love to get this resolved. In order to do so, please send us a PM so we can further work on this issue and gather device information by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there again @olgamorlin! We just wanted to follow up with you on the issues you were having Quest 2 system. Did you still need assistance with this matter? Talk to you soon! Have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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