cancel
Showing results for 
Search instead for 
Did you mean: 

oculus rift purchases won't download, any idea?

sellernewyork
Explorer
All of a sudden when I purchase a game on my rift the purchase goes through find but then when I go to download it, it says sorry we couldn't install knock out league. visit oculus support to get help. this has happened for my last two purchases one being free. I have plenty of storage so I don't know what's going on.
23 REPLIES 23

Malakina
Honored Guest
I had the same issue... thing was.. I used an old installer to change to another drive. I think that was the issue.. he installed, but didnt seperate to another software download folder like a new installer would. So finally I uninstalled Oculus software and downloaded a new installer and that worked out

LadySapphy
Honored Guest
Same issue started yesterday.  Reboots, reinstall, FW Off, AV off, nothing helps.  Set in ticket, no answer 😞 wanted to get in on the Brass Tactics stuff tomorrow. 😞

LadySapphy
Honored Guest
here is what the log shows

[Debug] [3/30/2018 7:51:39 PM] Starting up OVRLibraryService v1.16.0.0.
[Debug] [3/30/2018 7:51:39 PM] Starting up.
[Debug] [3/30/2018 7:51:39 PM] IPC connection opened.
[Debug] [3/30/2018 7:51:39 PM] IPC thread running; waiting for Oaf to connect.
[Debug] [3/30/2018 7:51:39 PM] IPC connection established!
[Debug] [3/30/2018 7:51:39 PM] App libraries for this user: [fe6af019-62ad-4d7f-8880-8dd79a785f66, CORE_DATA]
[Debug] [3/30/2018 7:51:39 PM] OVRLibraryService starting in direct mode.  Arguments: [library, install-chunked-package, fe6af019-62ad-4d7f-8880-8dd79a785f66, \\?\Volume{8c82e218-4959-11e3-be7a-902b3439651a}\oculus\Downloads\facebook-vr-facebookvr\94\facebook-vr-facebookvr.zip, \\?\Volume{8c82e218-4959-11e3-be7a-902b3439651a}\oculus\Downloads\facebook-vr-facebookvr\94\facebook-vr-facebookvr.sig]
[Debug] [3/30/2018 7:51:39 PM] Creating NTFS transaction.
[Debug] [3/30/2018 7:51:39 PM] Operation failed.  Rolling back changes.
[Error] [3/30/2018 7:51:39 PM] Error starting chunked install!
Daybreak.OVRLibraryService.Libraries.LibrarianException: Error clobbering zombie temp folder. ---> Daybreak.Core.Io+IoException: Error creating directory '\\?\Volume{8c82e218-4959-11e3-be7a-902b3439651a}\oculus\tmp'. ---> System.ComponentModel.Win32Exception: Transaction support within the specified resource manager is not started or was shut down due to an error
   --- End of inner exception stack trace ---
   at Daybreak.Core.Io.CreateDirectory(Nullable`1 transaction, String path)
   at Daybreak.Core.Io.RecursivelyCreateDirectory(Nullable`1 transaction, String directory)
   at Daybreak.OVRLibraryService.Libraries.LibrarianOperation.ExtractPackages(IntPtr transaction, IEnumerable`1 zips, String tempDir)
   --- End of inner exception stack trace ---
   at Daybreak.OVRLibraryService.Libraries.LibrarianOperation.ExtractPackages(IntPtr transaction, IEnumerable`1 zips, String tempDir)
   at Daybreak.OVRLibraryService.Libraries.LibraryController.<>c__DisplayClass9_0.<InstallChunkedPackage>b__0(IntPtr transaction)
   at Daybreak.Core.TxF.PerformBlockInTransaction(Func`2 block, Nullable`1 existingTransaction)
   at Daybreak.OVRLibraryService.Libraries.LibraryController.InstallChunkedPackage(IEnumerable`1 zips, ChunkedProgressUpdater updater, OafCancellationHandler oafCancellationHandler, IChunkDownloader chunkDownloader)
[Warning] [3/30/2018 7:51:39 PM] Oaf IPC connection lost!
[Debug] [3/30/2018 7:51:39 PM] IPC connection destroyed.
[Debug] [3/30/2018 7:51:39 PM] Exiting with code 6 (ErrorDeletingTempDirectory).

Nothing really works out, I've been trying everything, from reinstalling everything to checking the logs and such. Nothing changed, and it still exits with "Exiting with code 6 (ErrorDeletingTempDirectory)", or "Error clobbering zombie temp folder". I'm getting crazy and I don't know what to do. DON'T TELL ME TO SEND A TICKET, because the only thing that they'll tell me (after waiting entire days) is "try to uninstall, disable your antivirus and try again" sort of stuff.

Edit: Nevermind, actually i talked with live chat and made me find out my problem... I'm on windows 11, and i couldn't do anything at all, but then I found out that my W11 was not updated and I missed some .NET frameworks (tsk, stupid me). The very moment i rebooted my PC after installing the update, everything worked just fine.

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?